PTE Re-tell Lecture 真实讲座练习题:Quality Assurance

在PTE中,无论是Summarise Spoken Text 还是 Re-tell Lecture的考题大都是从真实的讲座或者演讲中截取的,中间经常经常夹杂很多不同的环境音.很多同学都反映有时未必是听不懂,而是听不到. 鉴于此,墨尔本文波雅思PTE专门为大家总结了真实讲座的PTE练习音频,相比新闻音频来说,整体更加接近PTE考试的真题,内容方面,我们也会为大家提供考试中存在的近似题,最近我们会持续更新,敬请期待!

Hi, welcome to your course in quality assurance. Today’s lecture is the first lecture in the series and will discuss introduction of quality assurance. Quality assurance is an all-encompassing idea. You can see here that it follows two tracks, continuous quality improvement and quality control. Quality assurance is an all-encompassing management program used to ensure excellence in healthcare. It requires systematic data collection and evaluation and its ultimate goal is to enhance patient care. It addresses all aspects of quality in a healthcare institution including quality assurance quality control and continuous quality improvement. Quality control is one part of a QA program. It is a program that is used to monitor and maintain the technical elements of a system that affect the quality of the images. It includes three levels of testing and is regulated and healthcare institutions by the Joint Commission. Continuous quality improvement is the other major component of a QA program. It’s telling us that we need to constantly improve the system through process improvement. It involves everyone in the QA process and does not replace the concept of quality control. Quality control is essentially making sure that the equipment itself is up to par. Continuous quality improvement however is making sure that the processes in which that equipment is involved are up to par. It ensures and maintains quality and continually improves the system. The major goal of quality assurance is patient satisfaction. It is tracked in most institutions by patient satisfaction surveys. When an institution receives scores lower than they wish, they generally include continuous quality improvement and review the process and improve so that they can increase their patient satisfaction score.


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