A: Good afternoon. I am Tom from Richmond Legal. How can I help you?
My new car was rear-ended while it was parked outside the station.
A: No problem. Can you tell me some background information?
A: This is very unusual. Can you tell me some more details? For example why do you think it happened?
Text: Send short text message:
A: Usually the car at the back should be responsible for the collision. Because the driver was texting, we could claim more for the compensation.
A: Did you go to the hospital? What did the doctor say?
B: 我当时去了急诊，医生说我脖子扭伤了 还让我带6周护颈，做三个月理疗。
Sprain one’s neck
v [Tn] injure (a joint in the body, esp a wrist or an ankle) by sudden twisting or wrenching so that there is pain and swelling 扭伤（关节, 尤指腕和踝）: sprain one’s wrist 扭伤手腕 * suffering from a sprained ankle 踝部扭伤.
> sprain n injury caused in this way 扭伤: a bad sprain 严重的扭伤
A: I am sorry to hear that and I am pretty sure that we can win this case if we cooperate with each other.
A: Sure. We can have another meeting within 2 months. You can make an appointment at the reception on your way out.