Dialogue between Amy, the claim officer from NRMA insurance company and Mr Wang
Officer: Hello. Thank you for calling NRMA. This is Amy. How can I help?
Client: 你好，我是王伟。昨天我发生了车祸。保单编号T193. 我想要申请赔偿。
Officer: Thank you for providing your policy number. What exactly happened?
Client: 昨天我们回家路上， 前面的车突然刹车，我们来不及刹车，就追尾了。我车灯和保险杠都撞坏了。还好没有人受伤。
Officer: Do you know the registration number of the other car, make and model? By the way, do you exchange driver licence and contract no. with the other driver?
Officer: I need to contact the other driver’s insurer and listen to his side of story as well before we make decision about your claim.
Officer：Don’t worry. Certainly, we will do the best job as we can. We will carefully consider both side and make fair judgement. By the way, were you the driver?
Officer：It seems your son is not on the list of your policy. Does he under 25 years old? If he does, then you will need to pay $600 excess fee if he is at fault.
Officer：We will sort this out as soon as possible and get in touch with you soon.
Doctor：Good morning, Mr. Jin. I know you want to talk about your son.
Doctor: I have seen the form before. I need to know Simon’s medical history. I need to ask you some questions about him.
Doctor: Let’s have a look at the first section of the form. In this section, they ask about immunization. Did he has mumps, polio, tetanus, measles etc.?
Client: 我们有他接种疫苗的全部记录。这些疫苗他都有接种。 另外他小时候对盘尼西林过敏。这点需要告诉学校吗？
Doctor: If it isn’t mentioned in the form, then you don’t need to tell the school. As long as the school knows his allergy, the school won’t prevent his school camp.
Doctor：That sounds right. School asked about his cholesterol and heartbeat. And it needs his blood test. Did he take these tests before?
Doctor：Yes. This is medical treatment consent form. It will authorize the in-charge teacher in camp to give Simon any necessary procedure if they can’t contact you.