【墨尔本雅思】【雅思G类写作】投诉信一直是雅思写作移民类小作文常考的话题，根据墨尔本文波雅思多年的教学，发现投诉信一般可以从以下四个思路去发展 。
一 、 投诉理由1：服务不周
投诉信中投诉服务是经常会考到的话题，一般主要集中在对于饭店、宾馆、 餐厅、 旅行社 等服务性行业的投诉，此类书信一般在结构上可分为以下几个部分：
（ 一 ） 自我介绍，表明投诉内容以及与收信人的相关性 。
（ 二 ） 陈述投诉内容，如时间、地点、人物 、事件等，并指出对方服务问题所在以及由此而产生的对自己或者家人的影响 。
（ 三 ） 提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析一下：
You just returned from a tour. However, you were dissatisfied with the service you received from the travel agency. Write a letter to the manager of the agency. In your letter,
- give the details of your tour
- explain why you were unhappy with the service
- say what you want the company do for you
题目并无指明具体投诉内容，因此考生选择余地较大，一般来说，建议考生可以考虑旅行社安排的住所不好，比如房间脏等 。具体写法如下：
The room was not cleaned on a daily basis and that my bed was made up only every three days.
还可以说房间没有热水，比如： The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.
此外，还可以围绕吃饭问题进行投诉，如：
The food in the restaurant was disappointing. Not only was it extremely overpriced, but the quality was very poor.
上述所提到的关于服务质量的投诉，大家不难发现里面说的房间、热水、 吃饭问题其实换一个服务性行业的考题我们也可以套用。因此，我们要熟记这些基本的投诉点 。
二 、 投诉理由2：质量低劣
投诉信中反映产品质量低劣是经常会考到的话题 ，一般分为两种：
一种是在题目中指明具体产品，如服装、CD-player等；另一种是不具体指明买的产品是什么，让考生自己去虚构一样物品，此类书信在结构上一般由三部分组成：
（ 一 ） 表明投诉原因以及与收信人的相关性 。
（ 二 ） 陈述投诉内容，如购买的时间、地点、人物等，并指出产品具体问题所在以及由此而产生的后果 。
（ 三 ） 希望得到对方的赔偿或补偿。
让我们结合真题来分析一 下：
You have recently made a purchase from a department store in another town but found some problems with it after you returned home. Write a letter to the manager. In your letter,
- say what product you have bought
- explain the problems
- say what you would like them to do
题目并无指明具体产品，因此考生选择余地较大，一般来说，考生可以考虑服装。关于服装 的投诉点， 一般可以说新买的衣服褪色问题严重，品质有问题。
具体写法如下：
The color of the sweater faded heavily and even dyed other clothes.
还可以说标签和配件丢失，比如：
I put on the shirt that day when I returned home and found the buttons on the left sleeve were missing. Also, I couldn’t find the label of the shirt, so I was
unable to know the proper way of washing or hanging it.
此外，围绕服装的投诉点还可以是材质和描述不符，尺寸大小不合身等，如：The garment was stretched out of shape and therefore no longer fits.
考生可以从中选择一两项进行描述,还可以从对方店员服务态度方面入手，如：
I phoned your store last Wednesday and spoke to the store manager, a Mr. Wang, who was rather unprofessional and inconsiderate on the phone and informed me that I was unable to get a replacement shirt as it was not their fault.
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